SHIPPING + RETURNS.

Returns + Exchanges.

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer easy returns within 14 days of the date you received your order. You can exchange your product for store credit (FREE!) or return it for a refund to the original payment method (minus a $10.00 restocking fee).

Kindly note the following exceptions to our return + refund policy:

• Discounted or sale items are final + cannot be returned or exchanged.

• Returned items must be returned in original product packaging.

• Returned items must be returned in original condition + have no visible signs of wear or use.

• Returns initiated after 14 days of receipt will not be accepted.

• We cannot accept returns for items damaged due to misuse by the customer, or returns for damaged/incorrect items reported more than three (3) days after receipt.

To initiate a return, please complete the following steps:

• Fill out our Returns Form or reply to your order confirmation email to request which products you would like to return.

• Print the prepaid return shipping label that you will receive by email.

• Safely pack up your item(s) in the original packaging, + send all items back to us using the label provided.

Return shipping costs.

• If you choose to return an item for store credit, return shipping is on us—a.k.a. FREE for you!

• If you prefer to receive a refund to your original payment method (we totally get it), we will deduct a flat rate of $10.00 from your refund amount to cover the return shipping costs + restocking expenses.

Processing times + next steps.

• Depending on your location, it can take 3-20 business days for your return to make its way back to us. We appreciate your patience during this time!

• Once we receive your return, we will inspect it within 72 hours of receipt to ensure it meets the conditions outlined earlier (items are in original condition + packaging).

• Store credit — If your exchange for store credit is accepted, we will immediately send you an email with an e-Gift Card in the original order amount. This credit does not expire + can be used on any future purchase at imagoforall.com.

• Refund — If your return is accepted for a refund, we will immediately process the original order amount (minus the $10.00 restocking fee) back to the payment method you used when you placed the order. You will receive an email confirmation once we have processed the refund on our end. Depending on your bank’s processing time, it can then take up to 10 business days for the balance to be reflected in your account.

Damaged/incorrect orders.

If you receive an incorrect or damaged item, please initiate a FREE return within three (3) days of receipt following the steps below:

• Fill out the Returns Form + choose “Received damaged/incorrect order” as the reason for return.

• Briefly describe the issue in the “Damaged/incorrect order details” field. We may request photos of the damage/error by email once we receive your Returns Form to help us process your request.

• Choose between a speedy replacement of the same item (at no additional cost to you) or a full refund.

• Print the complimentary return shipping label that you will receive by email, pack up your item(s) in the original packaging, + send the parcel back to us using the label provided.

International returns.

At this time, we are unable to offer complimentary exchanges for store credit on international orders. International customers may choose to return their order at their own cost + using their preferred shipping method. To initiate an international return, please complete the Returns Form within 14 days of receiving the order; we will get back to you with next steps within 1-3 business days. Shipping costs (including the original cost of shipping) are non-refundable for international orders.